Prajna, Inc. (“Prajna,” “we,” “us,” or “our”) provides agentic AI solutions for businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a demo, engage with our team, or use our products and services.
We are an early-stage company, and our privacy practices will continue to mature as our business, products, and compliance obligations grow. We will update this Privacy Policy when our practices materially change.
We may collect the following types of information:
Information you provide directly:
Name, business email address, phone number, company name, job title, inquiry details, demo requests, sales communications, support requests, and other information you choose to provide.
Business and customer account information:
Information needed to create, manage, support, and administer customer accounts, including authorized users, billing contacts, implementation contacts, and configuration details.
Product and service data:
Depending on the services used, customers may provide business content such as documents, emails, call transcripts, chat messages, workflow data, knowledge-base materials, or other enterprise content for processing by Prajna’s AI systems.
Website and technical information:
IP address, browser type, device information, referring pages, pages visited, date and time of visit, and basic usage information collected through cookies, analytics tools, logs, or similar technologies.
We use information to:
• Operate, provide, improve, and secure our website, products, and services.
• Respond to inquiries, demo requests, and support needs.
• Configure and deliver customer implementations.
• Communicate with prospects, customers, partners, and vendors.
• Analyze website and product usage to improve performance and user experience.
• Maintain security, prevent misuse, troubleshoot issues, and protect our systems.
• Comply with legal, contractual, accounting, and regulatory obligations.
• Develop and improve Prajna’s offerings, subject to applicable customer agreements and data-use restrictions.
Prajna’s services may process customer-provided content using AI models, automation workflows, retrieval systems, and related infrastructure.
Customer content is used to provide the contracted service and related support. We do not claim ownership of customer content. Customers are responsible for ensuring they have the right to provide content to Prajna for processing.
Unless otherwise agreed in writing, Prajna does not use customer production data to train third-party foundation models. Where third-party AI, cloud, infrastructure, analytics, or support providers are used, they are used to help deliver the service and are expected to process information only for authorized business purposes.
Our website may use cookies and similar technologies for basic site functionality, analytics, performance monitoring, and security. You can manage cookies through your browser settings. Disabling cookies may affect how parts of the website function.
We may share information with:
• Service providers and vendors that help us host, operate, secure, analyze, support, or improve our website and services.
• Cloud, infrastructure, AI, communications, analytics, security, and business operations providers.
• Professional advisors, such as legal, accounting, compliance, insurance, or audit advisors.
• Customers or authorized business contacts where needed to provide the service.
• Government authorities, regulators, courts, or other parties when required by law or necessary to protect rights, safety, security, or legal interests.
• Successors or potential successors in connection with a merger, acquisition, financing, restructuring, or sale of assets.
We do not sell personal information in the ordinary course of business.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No system is completely secure, and we cannot guarantee absolute security.
We retain information for as long as reasonably necessary to provide our services, support customers, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests.
Customer content is retained according to the applicable customer agreement, product configuration, or deletion request process.
Depending on where you are located, you may have rights to request access to, correction of, deletion of, or restrictions on certain personal information. You may also have the right to object to certain processing or request a copy of your information.
To make a privacy request, contact us at:
We may need to verify your identity and authority before responding to a request.
Prajna is based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or other locations where Prajna or its service providers operate.
Our website and services are intended for business use and are not directed to children. We do not knowingly collect personal information from children.
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites or services.
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Material changes may be communicated through the website, product, or other reasonable means.
For questions about this Privacy Policy or Prajna’s privacy practices, contact us at:
Prajna, Inc.
Email: [email protected]
Website: prajna.ai